Manchester
Job Title Dynamics Functional Consultant
Department IT
Location Hybrid – Work from home but travel to Manchester and/or Wigan offices at least 2 days per week
Contract Type Permanent, full-time Working Pattern 37.5 hours per week, Monday – Friday
The Dynamics Functional Consultant will contribute to the company’s business objectives by:
• Working collaboratively on a range of projects delivering Dynamics solutions across the Group, including Business Central, Field Service, Customer Engagement and Power Platform
• Working closely with a range of internal and external stakeholders to ensure solutions meet business requirements.
• Understanding business processes and how D365 can improve them.
• Providing support to users of BAU solutions
Key Responsibilities
• Work closely with business SMEs, BAs and Product Owners to understand business requirements / processes and recommend solutions.
• Contribute to the development and refinement of Epics, Features and User Stories in the Product backlog.
• Collaborate with 3rd party IT service providers to develop, configure and customise Dynamics 365 solutions.
• Work with colleagues to support the implementation of new solutions, including contributing to UAT, creating / delivering training material and providing post go-live support.
• Have an in depth understanding of customizations made by the company to ‘out of the box’ Dynamics solutions.
• Lead investigation into bugs / issues and deliver appropriate fixes.
• Collaborate with colleagues to manage the assessment, testing and implementation of regular solution upgrades.
• Understand and support the resolution of any issues with applications interfacing into Dynamics solutions.
• Provide 2nd line support to users of Microsoft Dynamics solutions and work with external partners to manage 3rd line support arrangements.
• Collaborate with business operations teams and technical staff to build strong relationships to drive efficiencies, reduce business risk and improve outcomes for our customers.
• Develop understanding of the current and future technology landscape.